Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.
But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
Use all of your senses to inspect your car frequently. Check for:
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Once you are at our location, communicate your findings.
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Stay involved. . . Ask questions.
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
these wonderful souls saved my life (okay not literally but they saved my road trip). My car broke down the day before I had to leave for a long drive to head way up north and these wonderful individuals were able to fit me in ASAP and get my car fixed and safe to make the trip! I had no delay because of them!
While mostly a mechanic shop, Mike had a car for sale that we found on AutoTrader. I had dreaded the thought of buying an earlier model used car as all of them seemed to be uncertified on shady lots. After talking to Mike for a few mintues, my first feeling was relief. He was very reasonable to work with and allowed us (with some reasonable stipulations) to take the car to be reviewed by our mechanic. We did this, and promptly purchased the car. It was clean and Mike was upfront with the CarFax report. Thanks so much Mike for your help in making what I was expecting to be a nightmare a very easy and honest process.
I just want to say the Mike and the team at Auto Trust Tech are sensational. They go above and beyond for their clients, with exceptional service and care. They not only care about the vehicle as if it's their own, they care about their clients and that level of customer service I haven't seen before. I am so lucky my brother and father referred me to this mechanic and I truly feel like you're in the best of hands.